Terms and Conditions

Last Updated: 26 October 2026

Welcome to Leosmooth Perfumes, operated by Leosmooth Resources Ltd. These Terms and Conditions govern your access to and use of our website, www.leosmoothperfumes.com, and any purchases made through our online store.

Throughout these terms, “Leosmooth,” “we,” “our,” and “us” refer to Leosmooth Resources Ltd. “You,” “your,” and “customer” refer to anyone accessing our website, purchasing our products, or using our services.

By accessing our website or placing an order, you acknowledge that you have read and understood these Terms and Conditions.

1. About Leosmooth Perfumes

Leosmooth Perfumes is a fragrance retailer operated by Leosmooth Resources Ltd., providing customers with access to fragrances from the Fragrance World portfolio, including Fragrance World, French Avenue, Street Origins, and other available collections.

We are committed to providing customers with a reliable shopping experience, accurate product information, and support throughout the ordering process.

2. Products and Availability

We make reasonable efforts to ensure that product descriptions, images, prices, fragrance notes, sizes, and other product details displayed on our website are accurate.

Please note the following:

• Product availability may change without prior notice.
• Product images are provided for illustration and identification. Minor variations in colour, packaging, or presentation may occur.
• Fragrance performance, including longevity, projection, and scent development, may vary depending on skin chemistry, weather, application, storage, and other individual factors.
• Fragrance notes and descriptions are provided to help customers understand a product’s scent profile. Individual experiences may differ.
• Where a product becomes unavailable after an order has been placed, we will contact the customer to discuss the available options.

We reserve the right to correct genuine listing errors and update product information when necessary. Any material changes affecting an existing order will be communicated to the customer.

3. Product Authenticity

Leosmooth Perfumes is committed to offering authentic fragrances sourced through its applicable supply channels.

Customers are encouraged to contact us if they require clarification about a product, its packaging, or other product-related information before purchasing.

We do not knowingly sell counterfeit products. Any concern regarding the authenticity or condition of a product supplied by us should be reported through our official customer support channels for review.

4. Prices and Promotions

All product prices are displayed in Nigerian Naira (₦), unless otherwise stated.

• Prices are subject to change without prior notice.
• The price applicable to an order is the price confirmed at the time of purchase, subject to correction of genuine pricing errors and applicable law.
• Delivery charges may be calculated separately from the product price.
• Promotional offers, discount codes, bundles, and special prices may be subject to specific conditions, validity periods, product availability, and eligibility requirements.
• Discount codes cannot be combined unless the relevant promotion expressly permits it.

Where an advertised price is incorrect, we will take reasonable steps to contact affected customers and resolve the issue before proceeding with the order.

5. Ordering and Order Confirmation

Customers may place orders through our website using the available ordering and checkout options.

When placing an order, you are responsible for ensuring that the products selected, quantities, contact information, delivery address, and other supplied details are accurate.

Submitting an order does not necessarily mean that the order has been accepted or dispatched.

An order may require payment confirmation, delivery arrangements, stock verification, or additional communication before it can be fulfilled.

If we cannot fulfil an order, we will inform the customer and arrange an appropriate resolution, including a refund where applicable.

6. Payment Terms

We provide the payment methods made available at checkout or communicated through our official sales channels.

Customers must follow the payment instructions provided for their specific order.

• Orders requiring advance payment will be processed in accordance with the applicable payment and order-confirmation procedure.
• Customers should verify the order amount and payment details before completing a transaction.
• Payment should only be made through the payment channels officially provided by Leosmooth Perfumes.
• Customers should retain payment receipts or transaction references until their orders have been fulfilled.
• An order is not considered paid until the payment has been successfully verified.

For orders requiring manual confirmation or alternative payment arrangements, customers may be asked to communicate with our team before dispatch.

We will not request customers to disclose their banking passwords, card PINs, or one-time passwords.

7. Delivery and Shipping

We currently provide delivery arrangements based on the customer’s location and the options available for the order.

Deliveries within Lagos

Eligible Lagos deliveries may be processed through the delivery options available on our website. Delivery fees and estimated timelines will depend on the applicable delivery arrangement.

Deliveries outside Lagos

For locations outside Lagos where automated delivery pricing is unavailable, customers may need to contact our team to confirm the applicable shipping fee and delivery arrangements.

Where required, we will provide the customer with the relevant order details, invoice, delivery quotation, and payment instructions before proceeding.

Customers should confirm and accept the delivery charges before making payment for an order that requires a manual shipping arrangement.

Delivery timelines

Delivery estimates are provided as a guide and may vary depending on the destination, courier availability, public holidays, weather, operational delays, and other circumstances beyond our reasonable control.

If a significant delay occurs, we will make reasonable efforts to communicate relevant updates.

Customers are responsible for providing a complete and accurate delivery address and an accessible contact number. Additional charges arising from incorrect delivery details, failed delivery attempts, or customer-requested changes may apply where appropriate and communicated in advance.

8. Order Changes and Cancellations

If you need to change or cancel an order, please contact our customer support team as soon as possible.

We will consider cancellation or modification requests based on the order’s processing and dispatch status.

An order that has already been dispatched may not be eligible for cancellation through the ordinary order-processing procedure. However, this does not affect any cancellation, refund, or other rights available to customers under applicable law.

If an order is cancelled and payment has already been made, any refund due will be processed in accordance with the circumstances of the cancellation and applicable law.

9. Returns, Exchanges and Refunds

We want customers to receive the products they ordered in the expected condition.

If you receive a damaged, defective, incorrect, or materially misdescribed product, please contact us promptly with your order details and supporting photographs or videos where available.

To help us investigate, please retain the product, its packaging, and relevant proof of purchase until the matter has been reviewed.

Return and exchange requests

All return and exchange requests will be assessed based on the nature of the issue, the condition of the product, the circumstances of the purchase, and applicable consumer protection requirements.

Due to the nature of fragrance products, products that have been opened, used, or damaged after delivery may not qualify for a change-of-mind return, subject to applicable law and any rights arising from a defective, incorrect, or misdescribed product.

Where a return or exchange is approved, we will communicate the applicable process and any relevant arrangements.

Refunds

Where a refund is due, we will communicate the refund method and expected processing steps.

The time required for a refund to appear in your account may depend on the payment provider or financial institution involved.

Nothing in this section is intended to exclude or restrict any consumer rights that cannot lawfully be excluded.

10. Customer Responsibilities

When using our website or purchasing our products, you agree to:

• Provide accurate and complete order and contact information.
• Use the website for lawful purposes.
• Avoid fraudulent payments, false claims, or attempts to misuse promotions.
• Keep your transaction details and payment confirmations secure.
• Follow the applicable instructions for ordering, payment, delivery, and returns.
• Contact our team promptly if you identify an issue with your order.

We reserve the right to investigate suspected fraudulent activity and take appropriate action where permitted by law.

11. Fragrance Care and Product Use

Fragrances should be stored and used according to the relevant product instructions.

Customers should keep perfume products away from excessive heat, direct sunlight, open flames, and other unsuitable storage conditions.

Avoid contact with the eyes and discontinue use if irritation occurs. Customers with known sensitivities should review the product information and ingredients where available before use.

Leosmooth Perfumes is not responsible for changes in fragrance performance caused by improper storage, misuse, or failure to follow the manufacturer’s instructions, subject to any applicable legal obligations.

12. Wholesale and Bulk Purchases

Wholesale and bulk orders may be subject to separate pricing structures, minimum quantities, product availability requirements, payment arrangements, and delivery conditions.

Where wholesale terms differ from the standard retail terms, the applicable wholesale quotation or written agreement will govern the relevant transaction, provided it complies with applicable law.

Customers interested in wholesale purchases should contact us for current eligibility requirements, pricing, and ordering procedures.

13. Intellectual Property

Unless otherwise stated, the content displayed on our website, including text, graphics, product presentation, branding, website design, and original marketing materials, is owned by or used under licence by Leosmooth Resources Ltd. or the relevant rights holders.

You may not reproduce, distribute, modify, publish, or commercially exploit our original website content without prior permission, except where permitted by law.

Third-party brand names, logos, and product trademarks remain the property of their respective owners. Their appearance on our website is for identification and product-related purposes.

14. Website Availability and Security

We aim to keep our website accessible and functioning properly. However, temporary interruptions may occur because of maintenance, technical problems, hosting issues, payment-provider interruptions, or other circumstances.

We do not guarantee uninterrupted access to every website feature at all times.

Customers should use reasonable precautions when accessing the website and should contact us through official channels if they encounter suspicious payment instructions or communications claiming to represent Leosmooth Perfumes.

Nothing in these terms excludes liability that cannot lawfully be excluded.

15. Privacy and Personal Information

We may collect and process personal information such as names, telephone numbers, email addresses, delivery addresses, and order details when customers browse, purchase products, or contact us.

Such information is used for legitimate business purposes, including processing orders, arranging delivery, providing customer support, managing transactions, and meeting applicable legal obligations.

Personal information will be handled in accordance with our Privacy Policy and applicable Nigerian data protection requirements.

For further information about how we collect, use, retain, and protect personal information, please refer to our Privacy Policy on our website.

16. Third-Party Services and Links

Our website may use third-party services, including payment providers, delivery companies, website integrations, and external links.

These services may operate under their own terms and privacy policies.

Where a third-party service is involved in processing a payment or delivery, its relevant terms may also apply to that service. This does not remove any obligations Leosmooth Perfumes has to its customers under applicable law.

17. Limitation of Liability

We will take reasonable steps to fulfil orders accurately and provide the services described on our website.

To the extent permitted by applicable law, we are not responsible for losses arising solely from circumstances beyond our reasonable control, including third-party service interruptions or inaccurate information supplied by a customer.

Nothing in these Terms and Conditions excludes or limits liability for fraud, misrepresentation, negligence, defective performance, or any other matter where such exclusion or limitation is prohibited by law.

These terms do not remove any statutory consumer rights or remedies available to customers.

18. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our business operations, website functionality, services, or applicable legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

Changes will apply from the date stated in the updated terms, subject to applicable law. Any changes that materially affect an existing order will be handled in accordance with the terms applicable to that transaction and any relevant legal requirements.

19. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the applicable laws of the Federal Republic of Nigeria.

If you have a concern regarding an order, product, payment, or delivery, we encourage you to contact our customer support team first so that we can attempt to resolve the matter amicably.

Nothing in this section prevents a customer from exercising any right to seek assistance or pursue a remedy through a competent court or relevant consumer protection authority.

20. Contact Us

If you have any questions about these Terms and Conditions, your order, or our services, please contact us through our official channels.

Business Name: Leosmooth Resources Ltd.

Website: https://www.leosmoothperfumes.com

Customer Support: Please use the contact details or WhatsApp link displayed on our website.

We appreciate your trust in Leosmooth Perfumes and thank you for choosing us for your fragrance needs.