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At Leosmooth Perfumes, we want you to be satisfied with every purchase. Please read this Return & Refund Policy carefully before placing an order on leosmoothperfumes.com.
By placing an order with us, you agree to the terms outlined below.
1. Eligibility for Returns
We accept returns only where:
- You received a product that is damaged or defective.
- You received the wrong product due to an error on our part.
- The product received is significantly different from the product ordered.
- The product was damaged during delivery and the damage is reported within the required timeframe.
To be eligible for a return, the product must generally be unused, unopened, and in its original packaging, unless the issue is a manufacturing defect or the wrong item was supplied.
2. Non-Returnable Items
For hygiene, safety, and product-quality reasons, we generally do not accept returns for:
- Perfumes that have been opened or used.
- Products that have been sprayed, tested, or altered after delivery.
- Products without their original packaging.
- Products with damaged, missing, or removed seals where applicable.
- Products damaged after delivery due to improper handling or storage.
- Products returned without prior approval from Leosmooth Perfumes.
- Items purchased during a clearance or final-sale promotion, unless the item is defective or we supplied the wrong product.
We recommend checking your order carefully before opening or using the product.
3. Damaged Products
If your order arrives damaged, please contact us as soon as possible.
Where possible, provide:
- Your order number
- Clear photographs of the damaged product
- Photographs of the packaging
- A short description of the damage
- Video evidence of the unboxing, where available
We may request additional information to help us determine whether the damage occurred before or during delivery.
If the claim is approved, we may offer a replacement, store credit, or refund, depending on the circumstances and availability of the product.
4. Wrong Product Received
If we send you a product different from the one you ordered, please contact us before using or opening the product.
Once we verify the error, we may arrange for the incorrect product to be returned and provide the correct product, subject to availability.
Where the error was caused by Leosmooth Perfumes, reasonable return or replacement arrangements will be handled by us.
5. Order Changes and Cancellations
If you wish to change or cancel an order, please contact us as soon as possible after placing the order.
We will make reasonable efforts to accommodate your request, but an order may not be cancellable once it has been processed, dispatched, or handed over to a delivery provider.
If an order has already been dispatched, the customer may be responsible for applicable delivery or return costs where cancellation is still possible.
6. Change of Mind
We do not generally accept returns simply because a customer has changed their mind, selected the wrong fragrance, does not like the fragrance after opening it, or expected a different scent profile.
Perfume preferences are subjective, and we encourage customers to review the product information carefully before purchasing.
Where appropriate, our customer support team may assist you before you place an order.
7. Return Request Period
Return or damage claims should generally be reported within 48 hours of delivery.
Claims submitted after this period may not be accepted unless there are exceptional circumstances or the issue could not reasonably have been identified earlier.
8. Return Process
To request a return or report an issue with your order:
- Contact our customer support team.
- Provide your order number and relevant details.
- Provide photographs or other evidence where requested.
- Wait for confirmation from our team before sending anything back.
- If the return is approved, we will provide instructions for the return.
Please do not send products back without receiving return instructions from Leosmooth Perfumes.
9. Refunds
If your refund is approved, the refund will be processed using the appropriate payment method or another mutually agreed method.
The time it takes for the refund to reflect may depend on the payment provider or financial institution involved.
Depending on the circumstances, we may offer:
- A full refund
- A partial refund
- A replacement
- Store credit
The specific resolution will depend on the nature of the issue and the outcome of our review.
10. Delivery Charges
Original delivery charges may be non-refundable unless the return or refund is due to an error on our part, a defective product, or another circumstance for which Leosmooth Perfumes is responsible.
Where a customer returns an item for a reason not caused by Leosmooth Perfumes, the customer may be responsible for applicable return and delivery costs.
11. Exchanges
Where an exchange is approved, the replacement product will be subject to availability.
If the requested replacement is unavailable, we may offer an alternative resolution, such as store credit or a refund where applicable.
12. Product Authenticity and Quality
Leosmooth Perfumes is committed to supplying authentic products.
Minor differences in packaging, box design, batch markings, bottle appearance, or other manufacturer packaging details may occur between production batches and do not necessarily indicate that a product is counterfeit or defective.
Where you believe a product has a genuine quality or authenticity issue, please contact us so that we can investigate the matter.
13. Delivery Inspection
We encourage customers to inspect their package and products promptly after delivery.
If the package appears visibly damaged, customers should, where reasonably possible, document the condition before opening and contact us immediately.
14. Wholesale Orders
Wholesale and bulk orders may be subject to different return, exchange, and cancellation terms depending on the quantity purchased and the agreement made with the customer.
Where applicable, the specific terms communicated and agreed upon for a wholesale order will take precedence.
15. Fraudulent or Abusive Return Claims
Leosmooth Perfumes reserves the right to investigate suspicious, fraudulent, or repeated return claims.
We may refuse a return, refund, or replacement where there is reasonable evidence of misuse, fraud, product tampering, or abuse of this policy.
16. Contact Us
If you have questions about our Return & Refund Policy or need to report an issue with an order, please contact us:
Leosmooth Perfumes
Website: leosmoothperfumes.com
Email: support@leosmoothperfumes.com
Phone/WhatsApp: +234 913 127 4480, +234 803 828 2800
Our customer support team will review your request and provide the appropriate next steps.
17. Changes to This Policy
We may update this Return & Refund Policy from time to time to reflect changes to our business, products, services, or applicable requirements.
Any updates will be published on this page.