At Leosmooth Perfumes, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, contact us, or interact with our services.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use leosmoothperfumes.com.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you use our website, we may collect certain information depending on how you interact with us.

Information You Provide Directly

This may include:

• Full name
• Email address
• Phone number
• Billing and delivery address
• Shipping information
• Order details and purchase history
• Information provided through contact or enquiry forms
• Information provided when communicating with our customer support team
• Information you provide when contacting us through WhatsApp or other communication channels
• Any other information you voluntarily provide to us

Payment Information

When you make a payment through our website, your payment may be processed by a third-party payment provider.

Leosmooth Perfumes does not intentionally store your complete debit or credit card details on our website. Payment information may be handled directly by the relevant payment processor in accordance with its own privacy and security policies.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Time spent on pages
• Referring website
• Website interaction and usage information
• Cookies and similar technologies

This information helps us understand how visitors use our website and allows us to improve its performance, security, and functionality.

3. How We Use Your Information

We may use the information we collect to:

• Process and fulfil your orders
• Arrange delivery of purchased products
• Communicate with you about your orders
• Provide customer support
• Respond to enquiries and requests
• Process payments through our payment providers
• Improve our website, products, and services
• Maintain website security and prevent fraudulent or unauthorized activity
• Keep appropriate business and transaction records
• Send promotional or marketing communications where permitted and where you have provided the necessary consent
• Understand customer preferences and website usage
• Comply with applicable legal and regulatory obligations

We only use personal information for legitimate and relevant purposes connected with our business and services.

4. Marketing Communications

Where required, we will obtain your consent before sending direct marketing communications to you.

Marketing communications may include:

• New product announcements
• Promotions and discounts
• New arrivals
• Special offers
• Business or wholesale opportunities
• Other information relating to Leosmooth Perfumes

You may withdraw your consent or opt out of marketing communications at any time by contacting us or using the unsubscribe option provided in the relevant communication.

5. Cookies

Our website may use cookies and similar technologies to provide essential website functionality, remember your preferences, improve your browsing experience, understand website traffic, and support relevant website features.

Cookies may be used for purposes such as:

• Keeping items in your shopping cart
• Maintaining your login or session
• Remembering your preferences
• Improving website performance
• Understanding how visitors use our website
• Supporting analytics and marketing functionality

Where applicable, you will be given the opportunity to accept or decline non-essential cookies.

You can also adjust your browser settings to manage or disable cookies. However, disabling certain cookies may affect some features of the website.

6. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted third parties where this is required to operate our business or provide services to you.

These parties may include:

• Payment processors
• Delivery and logistics providers
• Website hosting providers
• Website maintenance and technology providers
• Analytics and marketing service providers
• Customer support and communication platforms
• Professional advisers where necessary
• Government, regulatory, law-enforcement, or other authorities where required by law

Where we use third-party service providers to process personal information on our behalf, we take reasonable steps to ensure that appropriate privacy and security measures are in place.

7. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, or services.

These third-party websites operate independently from Leosmooth Perfumes and may have their own privacy policies and terms.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

For this reason, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Processing and maintaining records of transactions
• Providing customer support
• Managing our business relationship with you
• Resolving disputes
• Preventing fraud and abuse
• Meeting accounting, legal, tax, and regulatory requirements

When personal information is no longer required, we will take reasonable steps to securely delete, anonymize, or otherwise dispose of it where appropriate.

10. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion or erasure of personal information where applicable
• Request restriction of certain processing activities
• Object to certain processing activities
• Withdraw consent where processing is based on consent
• Request portability of your personal information where applicable
• Lodge a complaint regarding the processing of your personal information

These rights may be subject to legal or legitimate business requirements.

To exercise any applicable privacy right, please contact us using the details provided below.

11. Children’s Privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

12. International Data Transfers

Some of our service providers or technology platforms may process information outside Nigeria.

Where personal information is transferred or processed outside Nigeria, we will take reasonable steps to ensure that the transfer and processing are carried out in accordance with applicable data protection requirements.

13. Data Breaches

If we become aware of a personal data breach that may pose a significant risk to individuals’ privacy or rights, we will take appropriate steps to investigate, contain, and address the incident and make any notifications required by applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, legal requirements, or data protection practices.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

15. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is handled, please contact Leosmooth Perfumes.

Leosmooth Perfumes
Website: leosmoothperfumes.com
Email: support@leosmoothperfumes.com
Phone/WhatsApp: ++234 913 127 4480

We will make reasonable efforts to respond to privacy-related requests within the timeframe required by applicable data protection laws.

16. Data Protection Compliance

Leosmooth Perfumes is committed to handling personal information responsibly and in accordance with applicable data protection laws, including the Nigeria Data Protection Act 2023 and applicable guidance issued by the Nigeria Data Protection Commission (NDPC).

Where required, we will take appropriate measures to protect the rights and privacy of individuals whose personal information we process.